Top Team Training - Townsville

TOP TEAM
Transformation

HOW TO FAST-TRACK YOUR WAY TO A CLOSE, CONNECTED, AND COMPELLING TEAM CULTURE

Introducing the must-attend team training event

Date: Saturday, 19-JAN-2019

Location: Townsville CBD

Dental industry data repeatedly shows three main areas where dental teams fail to properly engage their patients:

✅ Interacting with new and existing patients over the phone

✅ The customer service experience within the practice
✅ Case communications and coordination for the dentist

" A successful team is a group of many hands and one mind. "

– BILL BETHEL

The impact of these engagement shortfalls is massive!
Consequences include:

✅ Reduced patient experience and loyalty
✅ Lower case acceptance
✅ Slimmer profit margins

Is your team filled with lots of potential but not optimised?

As a dental practice in a competitive environment, it’s critical that the whole team is working together to produce a superior patient experience.

It’s no good for one area to be doing a great job only to have the patient’s experience let down by an incomplete service in another part of the business.

Otherwise, with so many choices of dentists about, what’s to stop your precious patients from going elsewhere?

Did you know there are 7-star patient engagement techniques that can be adopted by the whole team?

At this one-day workshop with high performance coach, Dr Kinnar Shah, discover 8 powerful techniques to create a close, connected, and compelling team culture at your practice.

Learn the Leadership and Communication Skills Your Team Needs To Take Your Practice from Good to Great

Boost Energy, Enthusiasm and Engagement to Empower Your Team To Be the Best They Can Be

Take advantage of our team-friendly pricing,and bring the whole crew along to discover:

1. Compelling customer service skills – essential rules for delivering sensational service

2. Telephone skills that help you ‘profit by phone’ as you convert more enquiries into appointments

3. Treatment coordination programs that see more patients sprucing up their smile with your practice, rather than going elsewhere (or doing nothing)

4. The latest techniques to boost ‘social proof’ for your practice via online reviews so prospective patients get the best impression of your practice

5. Optimised referral systems to get your best patients referring more of their friends, colleagues and family

6. Team habits that build resilience, motivation and a winning culture

7. A team environment that is empowering, enriching and engaging

8.. How to ascertain the dominant sense of your patients (V, A or K) so you can connect with them more quickly and improve their experience.

9. How to inspire each other in a team environment.

" There is no 'I' in team but there is in win. "

– MICHAEL JORDAN

In addition to the wealth of information you’ll experience at this live event, you’ll also go home with a range of resources and a manual to take back to your practice.

The reality is, just implementing one of these techniques could see your business grow by as much as $5000-10,000/week or more, and bring a new level of job satisfaction and purpose.

" Interdependent people combine their own efforts with the efforts of others to achieve their greatest success. ”

– STEPHEN COVEY

A day with Kinnar needs to be experienced to be understood. His events are high-energy, hands-on and highly-helpful to give you the results you want in your dental practice.